Accessibility Statement

The standard we work to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) version 2.1 at level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

This site is partially conformant with those guidelines. Partially conformant means most of the standard is met, but some parts are not. The parts that are not are listed under Known limitations below.

What we have done

Accessibility is considered as part of how the site is built rather than added afterwards. Practical measures include the following.

• Every form field has a visible label that is programmatically associated with it.
• The site can be operated with a keyboard alone, and no function depends on hovering a mouse.
• Images that carry meaning have text alternatives, and decorative images are hidden from assistive technology.
• Page structure uses real headings and landmarks so screen reader users can navigate by them.
• Text can be resized without loss of content or function.

Known limitations

We are aware of the following and are working on them.

Some text and buttons do not stand out enough from what is behind them. Our green is the main cause and it affects every page. We measured it at 3.3 to 1 where the standard asks for 4.5 to 1. Two greys used for smaller text fall short in the same way.

There is no skip link, so somebody using a keyboard has to move through the links in the header on every page before reaching the main content.

On some pages the headings are not in a strict order, which makes navigating by heading with a screen reader more confusing than it should be.

On the quote page a link inside a paragraph is marked out only by its colour, so it is easy to miss if you do not see colour well.

We have not designed a focus outline of our own. Keyboard users see whatever their browser draws, which varies between browsers and is not always easy to see.

Telling us about a problem

If you cannot access something on this site, or you encounter a barrier, please tell us. We will work with you to provide the information or service you need through another means.

By phone

1-888-243-8046 (TTY 711)Monday-Friday, 9 AM-5:30 PM EST

By email

contracting@ihealthplans.com

By post

iHealth Plans LLC, 1166 W Newport Center Dr. #312, Deerfield Beach, FL 33442

How we assess this site

We assessed this site ourselves on August 28, 2026. We ran axe-core, an automated accessibility testing tool, across 17 pages, and checked keyboard operation, heading structure and the layout at small screen sizes by hand.

No external audit has been carried out. Automated tools find roughly a third of accessibility problems, so a clean automated result is not the same as a page that works for everybody, and we do not present it as one.

We repeat this assessment once a year, and again after any major redesign. A change to wording or a new article does not trigger one.