Privacy Policy

This policy explains what personal information iHealth Plans collects, why we collect it, who we share it with, and what control you have over it. iHealth Plans is a licensed insurance agency and a Third Party Marketing Organization. We are not an insurance company and we are not a health care provider.

Last updated November 6, 2026

Information you give us

You give us information directly when you contact us or complete a form on this site.

Your name and contact details, including phone number and zip code.
Whether the enquiry is for you or for somebody you are helping, such as a parent or a person you hold power of attorney for.
When you would prefer to be called.
Anything you tell an agent during a call, which may include the medications you take, the providers you see, and your eligibility for Medicare or Medicaid, because those determine which plans are available to you.

The medications you take and the doctors you see are health information, and we treat them as protected health information under HIPAA. We ask for them because they decide which plans are worth putting in front of you, and for no other reason.

None of that is collected by this website. There is no field on any form here that asks for it. It is given to an agent on a call, and it is held in the systems described under How we protect it.

Information collected automatically

When you use this website we collect technical information about the visit, including the pages you view, the site or advertisement that sent you, your approximate location derived from your network address, the device and browser you are using, and identifiers stored on your device.

We use this to understand which pages and campaigns lead people to contact us, so we can improve them.

Calls are recorded

Calls between you and a licensed insurance agent are recorded, including any enrollment discussion. Recording is a requirement placed on Third Party Marketing Organizations, not a choice we make call by call.

Recordings, and any transcript made from them, are treated as personal information under this policy.

You are told at the start of every call that it is being recorded, and the other disclosures CMS requires are given at the same time.

Some states require every person on a call to agree before it can be recorded. Where that applies the agent will ask you out loud for that agreement before going any further, and if you do not give it the call cannot continue. The federal recording requirement does not override the consent law of your state.

Recordings are held securely and are not altered. They are kept in a system that allows them to be retrieved when CMS, an insurance carrier, or another regulator asks for them as part of an audit.

Marketing and sales calls are kept for 6 years, as audio for the first 3 years and as either audio or a written transcript for years 4 through 6. Calls that involve an enrollment are kept for 10 years, which is required by 42 CFR 422.504(d).

Cookies and similar technologies

We set 2 cookies and both are our own. Neither is shared with an advertising network, and we do not use a third party analytics service.

The first lasts 2 years and recognises the same browser coming back. The second lasts 30 minutes and is refreshed while you are reading, so it marks a single visit.

Together they let us see that a visit arrived from a particular advertisement or search and whether it led to a call or an enquiry. We do not run an advertising pixel, and nothing here follows you to other websites.

We do not show a cookie banner. No state requires one for cookies that are first party only, are not used for targeted advertising, and are not sold or shared, which is what ours are. What the law asks for in that case is that we describe them, which is what this section does.

How we use your information

To have a licensed insurance agent contact you about Medicare Advantage and Part D plan options.
To work out which plans are available where you live and which fit what you have told us.
To submit an enrollment application on your behalf if you decide to enroll.
To measure which advertising, pages, and campaigns produce enquiries.
To meet legal, regulatory, and supervisory obligations, including call recording and record keeping.

How long we keep it

Lead records, call recordings and enrollment records are kept for 10 years. Medicare rules set that period for enrollment records, and we hold the rest for the same length of time.

Do not call records are kept for as long as we are in business. The point of that record is that we never contact you again, so it is not something we let expire.

We also hold a second copy of lead records in our own reporting system, which is how we measure which advertising brings people to us. Your name, telephone number and email address are removed from that copy after 24 months. What is left is the timing, the campaign and the ZIP code, which is what the measurement actually needs.

When you ask us to delete your information, the live record and its recordings are removed within a few days. Database snapshots are kept for 15 days, so the deletion is complete everywhere by the sixteenth day. We tell you when it is done rather than when we started.

How we protect it

We use measures such as access controls, logging, and limiting personal information to the people who need it to do their job.

Lead records and call recordings are held in our customer relationship system, which is operated for us by a third party under contract. Their staff can see lead data. Their access is logged, and they do not open an account without a reason recorded against a support ticket. Their compliance team also audits accounts to check that agents are not putting sensitive information into free text fields.

Neither we nor their support staff can quietly remove a record. A deletion is carried out by the provider on our written instruction, and it removes the lead record and its recordings together.

Your choices and rights

You can ask us to stop contacting you at any time, and you can withdraw any consent you gave to be contacted. Our Do Not Call page explains how.

Depending on where you live you may also have rights to see, correct, or delete the information we hold, and to opt out of its sale or sharing. Our Your Privacy Rights page explains those and how to use them.

Children

This site is intended for adults. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. When we do we will change the date shown at the top of this page, and we will tell you directly if the change is significant.

Contact us

If you have a question about this policy, or about information we hold, contact us.

By phone: 1-888-243-8046 (TTY 711)Monday-Friday, 9 AM-5:30 PM EST
By email: contracting@ihealthplans.com
By post: iHealth Plans LLC, 1166 W Newport Center Dr. #312, Deerfield Beach, FL 33442